Return & Refund Policy

Last Updated: August 2026

At Triza Enterprises, customer satisfaction is our priority. We take great care in ensuring that every jewellery piece is thoroughly inspected before dispatch. Please read our Return & Refund Policy carefully before making a purchase.

Returns & Exchanges

We offer returns or exchanges only if you receive a damaged, defective, or incorrect product.

Due to hygiene reasons and the delicate nature of jewellery, we do not accept returns or exchanges for:

• Change of mind
• Incorrect product selection
• Size or fit issues
• Personal preference
• Minor variations in color or finish caused by lighting or screen settings
• Delivery delays caused by courier partners

Unboxing Video Requirement

To raise a claim for a damaged, defective, or incorrect product, a complete unboxing video is mandatory.

The video must:

• Start before opening the sealed package.
• Clearly show the shipping label and package.
• Be recorded in one continuous shot without pauses, cuts, or edits.
• Clearly display the product immediately after opening.

Claims submitted without a valid unboxing video may not be eligible for approval.

Reporting a Claim

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours (2 days) of delivery.

Please include:

• Order Number
• Photos of the product
• Complete unboxing video
• Brief description of the issue

Email: triza.enterprises@gmail.com

Claims submitted after 48 hours may not be accepted.

Exchange Process

Once our team verifies your claim, we will arrange a replacement, subject to product availability.

If the same product is unavailable, you may choose to:

• Wait until the product is back in stock, or
• Receive a refund for the product value.

Refund Policy

Refunds are provided only when a replacement cannot be arranged or in cases approved by our support team.

Once approved:

• Refunds will be processed to the original payment method.
• Processing may take 5–7 business days, depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable.

Cancellation Policy

Orders can be cancelled only if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us immediately.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or worn jewellery
• Products damaged due to improper handling after delivery
• Products without original packaging
• Claims without a valid unboxing video
• Requests made after the 48-hour reporting period

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Triza Enterprises
Address: Medavakkam, Chennai – 600100, Tamil Nadu, India
Email: triza.enterprises@gmail.com
Phone: +91 8438741586